SKULK VOICE
Your business phone.
With AI on your side.
Talk to customers. Text the details. Let an AI agent help with the questions you’ve answered a hundred times, so your team can get on with the work.
Business calling. Two-way SMS. AI that knows your business.
“Let’s try one thing at a time.”
WHEN A CONVERSATION MAKES THE DIFFERENCE
A problem solved.
A customer looked after.
See how Voice could fit into a working day.
Illustrative business scenarios.
The printer has stopped.
The lunch rush hasn’t.
A café owner calls her equipment supplier just as orders start coming in. Your AI support agent talks her through the checks your technicians recommend, one step at a time.
Customer“The till’s working, but the receipt printer has stopped. There’s a red paper light.”
“Let’s check the paper roll and close the cover firmly. Has the red light gone out?”
Customer“Yes, the roll was empty. I’ve changed it and the receipt’s just printed.”
“Great, you’re ready to carry on. Is there anything else you need help with?”
Back to serving customers.
A familiar problem gets a clear answer while your technicians focus on the harder jobs. When the approved checks don’t solve it, the caller can ask for your support team.
THE PHONE SYSTEM BEHIND THE CONVERSATION
Your team can call and text.
Your AI can lend a hand.
Keep everyday calls and messages together.
Choose where an AI agent can help.
Someone has a question. Your knowledge has an answer.
Walk a caller through a problem. Explain what a service includes. Answer the follow-up. Your AI agent uses the knowledge you give it and can bring in a person when needed.
We help set up business calls to supported UK landlines and mobiles, with optional browser answering. SMS uses approved contacts and a separately activated, text-capable number.
YOUR AI VOICE AGENT
A conversation.
With your know-how.
Ask what’s happening. Guide the caller through our support steps, one at a time. Keep it clear and calm. Offer a technician if they need more help.
YOUR BEST PEOPLE KNOW HOW TO HELP
Let that know-how
answer the phone.
Your support team knows which question to ask first. Your receptionist knows how to put someone at ease. Build those habits into an agent with Agent Studio.
Give it your service information and the way you like to speak to customers. Then have a conversation with it, refine the answers and decide when it should bring in a colleague.
Meet Agent StudioA conversation that can go somewhere.
Ask, listen and follow up. Help the caller work through what they need.
The answers your team would give.
Use the product information and working methods you’ve checked and shared.
A person when it matters.
Let the caller ask for your team and try the agreed staff destination.
FROM HOW WE DO IT TO HOW CAN I HELP
The guide your team trusts.
The answer your customer hears.
Keep your support steps in Skulk Processes.
Share the parts your agent needs to help.
Receipt printer: first checks
Check the power and status lights Check the paper roll Know when to call a technician Reviewed by your team“What can you see
on the printer?”
Your guide becomes a conversation the customer can follow, one question at a time.
You choose what’s sharedA CUSTOMER JOURNEY THAT JOINS UP
They’ve found your business.
Make the next step easy.
From your website to a call.
From a question to arranging a visit.
They find you.
A customer finds your services on your Skulk Site and taps your number to ask a question.
They get an answer.
Your team or AI agent explains what’s involved and helps them decide what they need.
They take the next step.
They book through your Skulk Bookings page or speak to your team to arrange the details.
Voice guides the conversation. Your booking page or team handles the booking.
MAKE YOUR NEXT CUSTOMER CONVERSATION BETTER
What would you like
your phone to do?
Handle everyday calls and texts? Help customers with technical questions? Give new enquiries a friendly first response? Tell us where the conversations get stuck. We’ll help you build a setup that fits.
Assisted setup. Number availability, business checks and costs confirmed before activation.
- 01
Find your number.
Choose a new business number, or talk through the options for one you already use.
- 02
Give your team the tools.
Choose the calling, messaging and AI support you need. Connect your knowledge and decide who handles what.
- 03
Make it work for your customers.
Try the questions people actually ask. Refine the conversation together, then put your number to work.
A few useful answers.
Do I need an AI agent to use Voice?
No. Your team can call supported UK numbers and, when enabled, answer incoming calls while available in the browser. Add SMS for approved contacts, an AI receptionist, or both. We agree the numbers and access with you during setup.
Can I bring my existing phone number?
Tell us which number and phone service you use. We’ll review the available options and any provider requirements before making changes. New numbers depend on availability and the relevant business checks.
What can the AI agent do?
Welcome callers, answer from approved knowledge, explain your processes and try an agreed staff destination. Agent Studio lets you shape and test its instructions. Your agent can guide the conversation; your booking page or team completes bookings, payments and other business actions.
Can it speak on my website or send AI texts?
The current AI voice experience is for telephone calls, with browser testing for your team. Your website can display the number and booking links. SMS is a team messaging workspace. Public website voice and automated AI messaging are not currently included.
How much does it cost?
We’ll confirm setup and service pricing for your organisation. Number rental, call and message usage, and AI usage depend on the service you choose. You’ll see the proposed costs before activation.